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Susan Glover Insight & Advice

Three Key Considerations for Implementing a Successful Client Portal

 What good is a great looking portal if a client calls you and says:

“I love how my new reports and portal look, but the data looks different. Not only is the data incorrect, I don’t understand what it means.”

As quoted in InvestmentNews - How fintech aims to make DOL fiduciary rule manageable

Wealth of tools popping up to help with compliance, but will require proper adviser due diligence

Risk management tools and tweaks are being introduced nearly daily now to help advisers comply with the Department of Labor's best-interest rule for retirement advice, which goes into effect in less than six months.

Thank Technology for Work-Life Integration, Not Balance

We applaud technology for enabling us to work from home but our hours have changed from an eight-hour day to being on call 24/5, if not 24/7. Not only can we work from home, but from the soccer pitch, at the dinner table, and on the golf course. Can you say that technology has streamlined your workload so that you can maintain a work-life balance? Or, has technology and other factors led you to believe that work-life balance would be easier to manage if life didn’t get in the way?

As quoted in InvestmentNews - Salesforce adds compliance features to financial services CRM for DOL fiduciary rule

More software providers will add or enhance their tools to assist advisers in meeting the regulation's requirements

Enjoyed speaking with Alessandra Malito on Salesforce adds compliance features to financial services CRM for DOL fiduciary rule

 Sue Glover, president of Susan Glover & Associates, a financial services technology consultancy, said the core of an adviser's practice is not necessarily the CRM but depends on the services advisers provide — for some professionals, it may be the portfolio management system, while others may say it is their financial planning software.

 Read the fill story HERE 

As quoted in InvestmentNews - Advisers need to be aware that, when it comes to technology, anything can be tracked

June 3, 2016--Read my recent interview with Alessandra Malito from InvestmentNews 'Advisers are on their own for figuring out the rest: what to put in the note, how much time to allow for updating a note and what happens if something is forgotten. Advisers need to be aware that, when it comes to technology, anything can be tracked, said Sue Glover, president of Susan Glover & Associates, a financial services technology consultancy company.

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